How does it work?
Go to www.yellowbike.biz or phone the Bookings Desk and reserve a bike up to 60 days in advance. You must have a mobile phone to register and to receive your instructions.
You will be asked to:
- State how many bikes you want to hire
- State when you want them, to check out availability.
- Agree to us taking a deposit ONLY if you damage or fail to return the hired bike.
- Agree to us taking the hire charge on the day before your hire starts.
The evening before your rental is due, or immediately if the rental is for that day, you will receive details of your bike release pin code by SMS. The first 4 digits of your release code will be your bike number.
On the day of your hire, go to the Bike Park, and follow the instructions you see written on the docking stand marked KEYPAD HERE.
When you start to enter your 8 digit release code, the ‘Enter Number LED’ will start flashing green. When the correct number has been entered, the ‘Code accepted’ LED will light up and a long beep will be heard to indicate the release of your bike. If an incorrect number is entered, then the ‘Code Error’ LED will light up red, and you must start again.
Go in search of your bike, which by then will be released from the docking stand. A green light next to the bike will be lit for 30 seconds. If the red light on the docking stand lights up, you will have to start again.
Don’t forget to take your helmet, which will be attached to the bike. Check your bike is in good working order before setting out. If you are hiring an electric bike, turn on the switch and check the meter reading has 3 bars. If not, contact the Booking Desk.
Cycle safely and have a great trip. Staying safe is the key!
To change or cancel a booking
You may change your hire date any time up to and including two days prior to the date of hire.
To change a booking you should cancel the original hire and rebook for the date of your choice. It is recommended that you confirm availability before cancellation.
Support services
There is a Yellowbike Manager responsible for the cleanliness, safety and working order of all bikes in the Bike Park. They will ensure that electric bikes have fully-charged batteries. They are also available to help customers.
In the event of a puncture or breakdown, the customer should phone the Bookings Desk to advise the nature of the problem. The Bookings Desk will confirm your location and contact details, and encourage you to return the bike for replacement.
Route maps showing charging points and places of local interest are available on-line and at various pubs and hotels along the way.
The Bookings Desk is manned during normal office hours to help customers book bikes and in case of breakdowns or injury.
Further Information
- Helmets and a security lock are provided. Please use both.
- Ensure you have suitable clothing for the anticipated weather conditions
- It is illegal for persons under 14 to hire an electric bike
- Electric bikes are restricted to 15.5mph by law.
- Batteries will last for 25 miles in normal conditions. See website for recharging facilities.
