Frequently Asked Questions
We are here to help. Please contact our Bookings Desk if you cannot find what you are looking for.
Q. Is there a minimum age limitation for using an electric Yellowbike?
A. Yes. The minimum age to use an electric bike by law is 14. See About Us for details.
Q. Do you have the facility for baby seats or buggies?
A. Not at this time, but it is planned to do so in the future
Q. Do you also hire out pedal bikes?
A. Yes. Adult and young persons pedal bikes are available. See About Us for details.
Q. What periods are the bikes available for hire?
A. All bikes are available for full day hire from 6.00am to 7.30pm daily. Part day hire is available on day of hire after 2 pm, if available. See Hire charges for details.
Q. What kind of bikes do you provide?
A. Yellowbike provides Electric power assist bikes which are restricted by law to 15.5 mph, and conventional pedal bikes suitable for those aged 8 upwards. See About Us for details.
Q. Do you supply safety helmets and waterproof clothing?
A. Safety helmets are provided with each bike, but waterproof clothing is the customer’s own responsibility
Q. Are refreshments supplied at the bike park?
A. No, customers are expected to make their own arrangements for refreshments
Q. What do I do if I have difficulties at the Bike Park?
A. See the Bike Manager should he be available or ring the Bookings Desk at any time during the rental period.
Q. What happens if I do not return a bike on time?
A. Customers will be charged a further full day’s hire charge plus a £10 fee for inconveniencing customers who have hired their bike on the following day. See Hire Charges for details.
Q. Will you send me marketing and company information?
A. No
Q. Will there be any assistance at the bike park?
A. The Bike Manager will be on site or near by at all times during the normal working day unless he has been called away. Should assistance be required, the customer should call the Bookings Desk.
Q. Can I return my bike to any Yellowbike bike park?
A. No. You should return your bike to the Bike Park from where you originally hired your bike.
Q. What happens if I have a problem with the bike during my hire period?
A. Customers should call the Bookings Desk and request assistance if the Bike Manager cannot be found.
Q. What happens if I get a puncture?
A. Customers should call the Bookings Desk and request assistance if the Bike Manager cannot be found.
Q. How far will the Electric bike go with power assistance?
A. Approximately 25 miles depending on the terrain and how the bike is ridden.
Q. Can the bike be ridden without battery assisted power?
A. Yes and then it will perform as a conventional pedal bike.
Q. Do the bikes have gears?
A. Yes. Our bikes have 6 speed gears
Q. Is it safe to leave the bike unattended whilst it is on hire?
A. If the bike is to be left unattended customers MUST use the combination cable lock attached to the front basket. The hired bike is the customer’s responsibility and it should be secured through the front wheel and frame to a bicycle stand or strong post at all times when left unattended.
Q. What happens if I forget the combination lock number?
A. Customers should call the Bookings Desk and request assistance if the Bike Manager cannot be found. Should the Bike Manager be required to re-set the lock this will result in a charge of £25.00
Q. What happens if I lose the helmet that I have been provided with?
A. Customers will be charged £25.00 being the cost to Yellowbike of replacing it.
Q. What happens if we wish to hire our bike for a further day?
A. Customers should go on line and book a bike in the normal way, or contact the Bookings Desk. Please remember that, like you, other customers may have reserved their bike for the following day.
Q. What will my charges be if I fail to return my bike by 7.30pm on the day that it is to be returned?
A. Customers will be charged a further full day’s hire charge plus a £10 fee for inconveniencing customers who have hired their bike on the following day. See Hire Charges for details
Q. How do I find the best routes to cycle with my family?
A. Click on the Routes page on this website.
Q. What if my SMS with my bike release code is corrupted/invalid/empty?
A: Please call the Bookings desk.
Q. What does a customer do, who has booked 4 bikes for his family, but gets notified the night before that there are only 3 bikes available, because the previous day’s customer has returned a damaged bike?
A. The customer has a choice either to accept 3 bikes only, or cancel the bike hire for the entire family. If the latter, then please inform the Bookings Desk immediately who will arrange for a full refund and a cancellation of the booking (enabling the 3 bikes are available for rehire).
Q. What if a customer wishes to hire more than four bikes within two days from the date of booking?
A. A maximum of 4 bikes can be hired in any one booking, so if the customer wishes to hire more than 4 bikes, they must make more than one booking. If they discover straight away there are not enough bikes available, then they can cancel their previous booking(s) and obtain a refund by contacting the booking desk. It is not possible in these circumstances to cancel via the online booking page (because online cancellations are allowed only up to two days before the date of hire).
